Refund policy

At LumeHaus, every timepiece we offer is selected with intention and held to the highest standards of authenticity and condition. Your confidence in our craftsmanship and service is paramount, and we take great pride in delivering a flawless experience from purchase to delivery.

Because of the exclusive nature of our timepieces, all sales are final, except in the rare instance that a watch has been materially misrepresented.

If You Believe Your Timepiece Was Misrepresented

Should the watch you receive differ from its published description or arrive in a condition inconsistent with what was presented, we ask that you notify us within 48 hours of delivery. Our team will review the details promptly and work with you to ensure clarity and resolution.

Eligibility for a Return or Exchange

If the timepiece is confirmed to have been misrepresented, LumeHaus will gladly offer either:

• A full refund, or

• An exchange for another timepiece of your choosing (subject to availability)

To qualify, the watch must be returned in the same condition in which it was delivered — unworn, unaltered, and complete with all included accessories, documentation, and presentation materials.

Please note:

• Any signs of wear, modification, tampering, or damage may render the item ineligible for return.

• Any repair, adjustment, or service performed by a third party after delivery will also void the return policy.

These policies are designed to uphold the integrity of our collection and to ensure every LumeHaus client receives an uncompromised luxury experience.

We’re Here to Assist

If you have any questions regarding this policy or need support with a recent purchase, our client care team is here to help.

Please reach out at contact@thelumehaus.com and we will be pleased to assist you.